Things To Know About Your Event Rental

If you’re reading this, then you have ordered a rental for your event.

Here are a couple of reminders to make sure everything goes smooth:

CANCELLATION POLICY: Deposits are non-refundable and guarantee your rentals for the day of your event. Rescheduling options are only available due to inclement weather (and COVID-19), and sufficient notice must be given – at least 24 hours for inflatables.

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due the morning of delivery. This helps us ensure that there are no delays in delivery.

INFLATABLES: Our inflatables are delivered cleaned, sanitized and ready for use once setup is completed.

GRASS: Please be sure to have your grass cut no later than the day before we set up and all pet debris is removed.

TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered and placed neatly in the area designated for setup. Our crew does not set them up unless you have paid the additional setup fee. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule and the additional fee.

SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.

STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system, please let us know where not to stake.

CONCESSIONS: Must be returned with the food items cleaned out. We will clean and sanitize the machine for you upon return.

PARKS/FOREST PRESERVES: If your event is at a park/forest preserve, you are responsible for ensuring that you have the proper permits and certificate of insurance. You can obtain a certificate of insurance from us by calling us at (346) 402-2124. Most parks require a general permit and a special use permit for inflatables, generators, tents, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground.

GENERATORS: We DO NOT provide a generator for rent. If you are needing a generator to power your inflatable equipment, please make sure to secure one before delivery as one will not be provided for you.

LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pick up the equipment.

If you have any questions, please call or text us at (346) 402-2124. Otherwise, we’ll see you soon!