Frequently Asked Questions
Q. How do I reserve a moonwalk?
A. Call us at (346)402-2124 to speak to one of our Up Up and Away Party Rentals representatives or book online through the website.
Q. What are the rental hours?
A. Deliveries are between 8 AM and 8 PM. These times may change under certain circumstances.
Q. How long is the rental for?
A. The standard rental of the inflatable is up to 12 hours, it will be set-up and ready for the full 12-hour time frame. When booking online the “start” time is the time we will have it set-up by. Typically, we arrive 1-2 hours prior to the rental to set-up, times vary depending on our schedule but if an earlier set-up time is necessary, we will call a day ahead to confirm someone will be home to accept delivery.
Q. What if I need to cancel my reservation?
A. Our no-hassle reschedule policy means you can cancel for any reason up until 24hrs before your scheduled delivery date. You will receive a “rescheduling” credit that is valid for up to 1 year from the original date of your event. Credit will not be issued after we have delivered the rental equipment. We do not allow refunds.
Q. Do I need to pay a deposit.
A. Yes, a $50.00 deposit is required. You may pay with Visa, MasterCard, American Express or Discover on our website or by phone. The deposit is non-refundable. The $50.00 can be used within the next year if you end up needing to cancel or reschedule.
Q. Are Moonwalks safe?
A. Yes, they are designed with safety first. They are made from a fire-retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete, please make sure to let us know ahead of time so we can provide sandbags to secure the inflatable and additional matting for safety.
Q. How much room will I need?
A. Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.
Q. What if it rains or bad weather?
A. If you cancel prior to delivery, you will not be charged a cancellation fee, if the weather is determined to be bad. However, once the unit has been delivered, NO REFUND will be made. If you suspect bad weather, we ask that you reschedule prior to delivery, or have an alternate indoor space available. In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.
Q. Do you deliver in our area?
A. Call us to find out if we are able to deliver in your area and for current pricing.
Q. What type of payments do you accept?
A. We accept cash, business check, money order, MasterCard, Visa, American Express, Discover and even PayPal.
Q. What if I do not have electricity?
A. Electricity is required to power the blower units. We provide extension cords. The blowers are very efficient (about 14 cents an hour) to operate. If you do not have power available, we will not be able to setup as we do not rent generators.
Q. What surfaces do you set up on?
A. We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q. How far in advance do I need to order?
A. Rental is on a first come first served basis. It is wise to get your reservations in early to be guaranteed your moonwalk is available. We suggest 2-4 weeks prior to your event. If you do have last minute needs, we will do our best to accommodate you.
Q. Can you provide us a copy of your insurance?
A. Yes, we can provide you with a copy of our insurance along with an endorsement in the event it is for a county, school or club. Additional charges may apply for endorsements.
Q. Can you set-up in parks?
A. Yes, we are happy to service parks. Please call the Local parks office to see what is required. Keep in mind all parks do not have power and will require the use of a generator.
Q. Can I pick up a moonwalk?
A. We prefer to deliver all products, so we can place them in an area that allows children to play safely and ensures the product will not be damaged. Our prices include delivery and setup. Please call us with any questions.
Satisfaction Guaranteed
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, please contact us immediately at (346)402-2124.
Privacy
Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.
Delivery
At this time, we are providing our exceptional service to the following areas: Kingwood, Porter, Atascocita, Humble, New Caney, Splendora, Huffman, Crosby, Cleveland and surrounding areas.
Sales Tax
Rental fees do not include sales tax of 8.25%.
Additional Fees
We charge an additional fee when water is used on a dry unit. This fee is for clean-up and drying of the equipment that WAS NOT rented as wet.
A $20 fee will be assessed for any returned checks.
If you still have additional questions we didn't answer here, feel free to reach out to us anytime: 346-402-2124 or contact.upupandaway@gmail.com